FREQUENTLY ASKED QUESTIONS
​Q. What travel documentation do I need?
It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
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Q. Do I need a visa to enter Vietnam?
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Travelers holding passports from the following countries are exempt from visa requirements:
Brunei, Myanmar, Belarus, Denmark, Finland, France, Germany, Italy, Japan, Norway,
Russia, South Korea, Spain, Sweden, The UK, The Philippines, Cambodia, Indonesia,
Kyrgyzstan, Laos, Malaysia, Singapore, Thailand, Chile, Panama.
Tourist Visas are required to enter Vietnam. Travelers can apply for visas through Vietnamese Embassies or Consulates, or online via the Government of Vietnam’s electronic visa (E-visa) interface. The Government of Vietnam requires a “visa sponsor” for all visa categories, except for E-visas. A visa sponsor is a local business or travel agent to apply for a pre-approval letter with a Vietnamese Immigration Office in Vietnam on behalf of the traveler. Only on receipt of the pre-approval letter can a foreigner apply for an appropriate visa at a Vietnamese Embassy or Consulate abroad, or for a visa on arrival. For more information about this process, please visit the website of the Vietnamese Embassy here. When you apply for a visa to enter Vietnam, be sure to request the visa category that corresponds to your purpose of travel.
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Q. Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend that you purchase
travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert,
personalized support in a crisis.
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Q. How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.
Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
*Please note that all baggage fees are at your own expense.
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Q: Daily incidental hold - Sheraton Hotel
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Upon check in to the hotel the reception will collect VND 1,000,000Net/room/night for the incidental charge (spa, laundry, minibar, room service….) via individual guest credit cards. It is the hotel policy and this amount will be refunded to the guests upon check out if they don’t use any services. The personal incidental charge will be settled by guests individually upon check out.
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Q. What is the weather like in Vietnam?
In July, Phu Quoc experiences its rainy season, characterized by warm temperatures, high humidity, and frequent tropical showers. Daily highs typically range from 27°C to 31°C (81°F to 88°F), with occasional heavy rainfall, especially in the afternoons and evenings. While sunny breaks do occur, the seas can be rough, making some water activities less ideal. However, the lush landscapes are at their most vibrant, and the island remains a serene getaway with fewer crowds.​
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Q. What time zone is Vietnam in?
Vietnam is in the Indochina Time (ICT) zone, which is UTC+7. Vietnam does not observe daylight saving time.​​
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Q. What currency is used in Vietnam?
The official currency of Vietnam is the Vietnamese đồng (VND). It is commonly abbreviated as ₫ or VND. Banknotes come in various denominations, with larger notes such as 20,000₫, 50,000₫, 100,000₫, 200,000₫, and 500,000₫ being the most commonly used. While cash is widely used, credit cards are accepted at hotels, restaurants, and larger businesses in major tourist areas.
What is the current* exchange rate?
1 US Dollar (USD): 25,628.898 VND
*Exchange rates can fluctuate. Please visit XE.COM for rates for all other currencies.
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Q. What if I have a special health concern?
If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.